THE APPROACH
What is Interaction Intelligence?
Interaction Intelligence is a way of understanding how interaction unfolds between people. It focuses on how meaning is shaped, how pressure influences interaction, and how patterns emerge in real situations.
Rather than starting from individual traits or intentions, it looks at interaction as a contextual system: how it organises itself under pressure, and how small shifts in timing, framing or response change what becomes possible between people. It brings structure to the human side of work by making interaction visible and discussable, without reducing people to profiles, traits or types.
Developed by Ghita Ramdhiansing, it is a FACS-based approach to reading incongruence between what people say and how they are actually experienced, and the method behind Interaction Core and Interaction Matrix.
WHY IT MATTERS
Teams rarely struggle because people lack skills.
Interaction often becomes difficult not because of a lack of intent or competence, but because the dynamics between people break down under pressure. Signals are misread, meaning gets lost, and default patterns intensify. Interaction Intelligence offers a shared language for what is happening, so guesswork can be replaced with clarity.
Incongruence: when words and signals drift apart.
“I’m fully on board,” said with a held-back expression. A confident pitch with a flicker of doubt. Incongruence is rarely deliberate, and it is rarely missed. People sense it, even when they can’t name it, and they adjust their trust accordingly.
Interaction Intelligence makes these moments visible and nameable, so you can see themcoming and respond before they cost you the deal, the decision or the team’s trust.
GROUNDED IN SCIENCE
Built on the Facial Action Coding System.
FACS, developed by Paul Ekman and Wallace Friesen, describes every visible facial movement as a numbered Action Unit, based on facial anatomy. It is the standard reference in research on facialexpression.
Ghita is FACS-certified, in the Paul Ekman research tradition. Everyread is based on what is observably there, not on guesswork orbody-language myths.
“…this wonderfully practical guide from Ghita Ramdhiansing… It is accessible and addresses a serious conundrum in human interaction – how to make sense of other people!”
Erika Rosenberg, Ph.D., facial expression expert, on People: The Manual
FREQUENTLY ASKED
How is this different from body-language training?
It starts from coded, observable facial movement, not from general rules about posture or gestures, and it looks at the interaction, not the individual in isolation.
Can Interaction Intelligence be learned?
Yes. Seeing your own pattern is the first step. Recognising patterns in others follows with practice.
Who developed Interaction Intelligence?
Ghita Ramdhiansing, founder of See Suite. Her work in observation-based interaction methodologybegan in 2007 and took its current form as See Suite in 2017.
Does it work online
Yes, entirely. You receive an invitation to a secure video portal, where you record yourself for about 10 minutes, from anywhere. A short welcome video explains exactly how to set up. Your report follows by email, and sessions take place by video call. For leadership teams, workshops can be held online or in-house..
